Hospitality House

Kitchen Assistant

Grass Valley, CAFull-time
About the Job
POSITION DESCRIPTION:
Position: Kitchen Assistant Status: Non-Exempt
Reports to: Culinary Program Manager Schedule: Part-time; hours vary
Date Prepared: March 31, 2020

POSITION SUMMARY:
Under the supervision of the Culinary Program Manager, the Kitchen Assistant is responsible for preparing and serving meals to shelter guests both on and off-site. In addition to daily meal preparation, the Kitchen Assistant will ensure that the kitchen, its equipment, and supplies are clean and well-maintained.

ESSENTIAL DUTIES AND RESPONSIBILITIES – KITCHEN ASSISTANT:
  • Deep clean the kitchen and equipment including ovens, range, refrigerators, utensil bins, perishable and dry storage and pantry areas weekly.
  • Prepare weekend meals including breakfast, lunch, and dinner daily.
  • Report any equipment malfunctions, product shortages, fire or safety issues, personnel or guest issues immediately to the Culinary Program Manager, and/or Shelter Manager.
  • Remove all outdated food products as directed by Culinary Program Manager.
  • Receive and process food donations daily.
  • Ensure that all health and safety codes are adhered to as stated in the California Retail Food Code.
  • Purchase food items from approved vendors as needed.
  • Work with guests who are in the Culinary Program to prepare meals.
  • Coordinate volunteers from the shelter to help assist with meal preparation.
  • Work with the Food Coordinator to ensure that meals are packaged and stored properly for delivery to offsite locations.
  • Other duties as assigned.

COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual:
  • Design – Generates creative solutions; demonstrates attention to detail.
  • Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
  • Project Management – Communicates changes and progress; completes project on time and on budget;
  • Technical Skills – Assesses own strengths and weaknesses; strives to continuously build knowledge and skills; shares expertise with others.

Interpersonal:
  • Customer Service – Manages difficult or emotional guest situations; responds promptly to guest needs; solicits guest feedback to improve service; responds to requests for service and assistance; meets commitments.
  • Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
  • External Working Relationships – Develops and maintains courteous effective working relationships with clients, vendors and/or other representatives of external organizations.
  • Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
  • Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decisionmaking process; makes timely decisions.
  • Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Communication:
  • Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
  • Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret written information.
  • Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
  • Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

Leadership:
  • Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
  • Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence.
  • Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
  • Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
  • Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.
  • Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment.

Organization:
  • Business Acumen – Understands business implications of decisions; aligns work with strategic goals; analyzes market and competition and adapts strategy to changing conditions.
  • Cost Consciousness – Works within approved budget; develops and implements cost-saving measures; conserves organizational resources.
  • Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
  • Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
  • Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
  • Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
  • Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
  • Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

BUSINESS NECESSITY:
The needs of the Hospitality House may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include but is not limited to, organization structure, finances, goals, personnel, work processes, technology, and customer demands. Therefore, it may become necessary to make modifications to how business is conducted, and work is accomplished, with minimal or no advance notice to employees. Accordingly, the employee must be capable of adopting with minimal or no advance notice, to change in how business is conducted, and work is accomplished, with no diminishment in work performance.

SAFETY AND SECURITY:
All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.

SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:
High school diploma or general education degree (GED); or six months to one year of related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:
Ability to read and interpret documents such as schedules, safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and write routine office communications, schedules, lists and emails. Ability to speak effectively with groups of volunteers, members of the general public and employees of the organization.

COMPUTER SKILLS:
To perform this job successfully, an individual should have knowledge of: Electronic Mail Software (Outlook), and Microsoft Suite of programs.

CERTIFICATES, LICENSES, REGISTRATIONS:
Must have a current and valid driver’s license.

OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
  • Knowledge of modern office practices and procedures, including the operation of data processing and personal computer systems and other standard office equipment.
  • Asks for guidance and assistance when needed as opposed to performing duties without clear understanding.
  • Self-directed with the demonstrated ability to manage multiple projects and multiple priorities. Ability to take ownership of projects and see them through to completion.
  • Ability to work independently with minimal supervision.
  • Must be able to communicate clearly and effectively with others.
  • Ability to work within a team structure, interacting with staff, volunteers, the general public and shelter guests both individually and in a group setting.
  • Physical ability to perform routine maintenance and repair work.
  • Knowledge of electrical, HVAC, and other construction trades preferred.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk, bend, kneel, squat, push, climb ladders, and stoop, and occasionally sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear; smell.

The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Must have the ability to travel across, up and down a variety of surfaces (stairs, ramps, uneven terrain).

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is typically moderate to high with high levels of distraction.

HH Employment is available to eligible people regardless of religion, race, color, national origin, sex or disability.